Car
Kit Installation Terms & Conditions
Service calls / warranties
www.avrmobiles.co.uk Limited car kits come with a lifetime
warranty covering the installation, and a year’s free
of charge warranty on all parts, and labour as per manufacturers.
If a service call is required and upon appointment it is the
phone/car/user error/wear and tear or any other part not covered
by the manufacturers warranty that is at fault, then a call
out fee (£55 + VAT) would be charged, and possible parts
may need to be purchased to resolve the fault.
Moving of parts for any other reason than installation error
is not covered under the warranty.
The following are not covered under warranty: user error,
misuse, damage, faulty/change of handset, kit moved to different
car, wear & tear, adjustment by anyone other than our
installer, software updates, or anything otherwise deemed
outside of the manufacturer’s warranty.
In the event of a service call we may need to send new parts
direct to you for replacement. Once the service call has been
completed we require you to send back any faulty/unused parts
within 7 days of completion. These need to be sent back via
insured post to the address below. We are not liable for the
parts in transit. Any parts not returned within 7 days are
charged to the payment method we have for your order.
Software updates are sometimes released by manufacturer’s.
It is not a free service or warranty service so is chargeable
if required.
Any work carried out, or not approved by www.avrmobiles.co.uk
Limited is not covered, and we are not liable for payment.
Cancellations
In the event that an appointment needed to be cancelled we
require more than 24 hours notice (Mon – Fri) if this
is not given then a cancellation fee will be charged. If we
are given incorrect details for a booking, and we are unable
to locate the address, then a cancellation fee may be charged.
If you wish to change the installation address we required
more than 24 hours notice (Mon – Fri) if this is not
given then a cancellation fee will be charged. If the equipment
is not on site when we arrive, and we have not been informed
of the non arrival/misplacement or any other reason for this
then a cancellation fee will be charged.
If an installation is cancelled and the customer requires
a refund, then the delivery charge is not refunded. All parts
are to be returned by the customer via an insured delivery
method. Car specific parts may not be able to be refunded
in full.
If an installation engineer is left waiting on arrival, then
he may need to automatically leave to ensure all other customers
appointments are not affected. Our installer will allow 20
minutes for the customer and equipment to be made available.
If this happens then a call out fee will be charged.
Our cancellation/call out fee/service call fee is set at £55
+ VAT
Payment
www.avrmobiles.co.uk Limited take special care on every order
and payment details placed with us. To ensure no fraud takes
place we perform certain security checks to protect our customers,
and to reduce credit card fraud.
All goods remain the property of www.avrmobiles.co.uk Limited
until paid in full.
All service calls / cancellation fees / non returned parts
will automatically be billed to your existing payment method.
If any credit card payments are unlawfully clawed back from
the credit card company then we reserve the right to charge
an administration fee of £50.
Compensation
www.avrmobiles.co.uk Limited is committed to providing the
best possible service in the industry, and we have been doing
this since 1996. We use the best installers in the industry.
If our engineer or delivery is delayed due to reasons out
of our control we are in no way liable or obliged to provide
compensation. Any suspected damage to the vehicle during an
installation must be demonstrated, proven and agreed with
the engineer before he leaves site. If in the rare case damage
has been made, then our installers are all fully insured for
such instances, as our installers are self employed any damage
must be claimed and paid direct with the installer. www.avrmobiles.co.uk
Limited are not liable for such cases.
Delivery of parts to be installed
Our car kits are sold subject to a £4.99 delivery charge.
This equipment will then be sent direct to the installation
address/address provided before the day of installation. If
no specific delivery address is provided, then the equipment
will always be sent direct to the installation address. It
is the customers responsibility to ensure these goods arrive
on time, and to inform us of any delivery problems/missed
deliveries/non deliveries or lost deliveries more than 24
hours before installation. If we are not informed before the
installation date, or the installer arrives on site, then
a call out fee/cancellation fee will be charged. All good
are sent via Royal Mail special delivery, or courier delivery.
Both methods require a signature, and both methods leave a
card with contact details on if no one is available to sign
for delivery. Our courier will attempt to deliver the parcel
twice; if after the second attempt the item is unable to be
collected and the customer requires a third delivery attempt,
then a third delivery charge of £3.50 will apply. If
no contact is made with the courier after the second delivery
attempt and the parcel is returned back to us, then a charge
of £20 will apply for the cost of the parcel being returned
to us and the cost of re-delivering the parcel to the customer.
Pricing
Any prices quoted may be subject to change if additional parts
or labour are required.
Price match
www.avrmobiles.co.uk Limited are committed to offering the
best service and prices in the industry. On the rare occasion
that you find a quote lower than us we would suggest you make
sure this quote is not hiding anything that may be charged
later. We are happy to check any lower quotes, and if they
are like for like we will beat or match this price for you.
Bluetooth
Our installers will always try to help set up your Bluetooth
car kit, and Bluetooth phone for you. Our installers may not
always be able to do this, and may not be familiar with certain
phones on the market. If this is the case the installer will
test his personal phone with the car kit. Any PDA devices,
and Sat nav software would require the customer to set this
up. We are liable for the installation and car kit, but not
compatibility issues. Our sales team will always advise of
any possible phone issues with certain car kits when we are
aware of these. No refund is available for phone/devise compatibility
problems. Our sales team and website will always offer the
best advice in the industry. Please ask our installer for
your manual before he completes the job.
Audio lead
Although we can always supply the correct lead for the correct
car and year we can not always guarantee if the car has the
correct wiring behind the dashboard. If this is the case,
or we have been misadvised by the customer as to the cars
set up, then we may not be able to use this lead, we would
then need to install a dedicated speaker. We would not be
liable for a full refund if this was the case, and if you
wish to cancel the job a cancellation fee would apply, along
with our terms and conditions for returns/cancellation.
Installations
Our team take care when an order is placed to ensure that
all parts are correct. It is essential that the customer provides
us with correct and accurate information regarding the phone
make, model, car make, model, year of reg, stereo information,
sat nav information, and any other information that would
be relevant. Any wrong information may result in a call out
fee/cancellation being charged. The customer, phone, car and
car kit equipment need to be available at the location, and
time agreed otherwise a call out fee may be charged. Our booking
slot is as accurate a time as can possibly be provided in
an industry that relies on traffic and travel times. The reason
we give a 2 or 3 hour slot of arrival is to be as accurate
as possible. Please allow for installation time once the installer
has arrived within this time slot. Please allow 1 to 2 hours
for installation. In the case that a separate speaker needs
to be fitted, then this may need to be drilled, whenever possible,
and when requested this speaker can sometimes be hidden out
of sight. We request that any car stereos that have radio
codes be available on the day for our installer. Without this
it is not possible to test the car kit, or it’s power
and functions. This means that if any parts are faulty, or
not working, and we are unable to test them on the day that
in the event of a return visit/service call this will be a
chargeable service.
All other terms and conditions apply.
In extremely rare circumstances that may be out of our control
we reserve the right to cancel an installation, or delivery.
When circumstances out of our control dictate, we are not
liable for any compensation, or loss of earnings this may
create.
Our installations are generally booked Monday – Friday.
In some areas we can book Saturday installations, but please
be aware that our office is not open on Saturday or Sunday’s.
Installation engineers
Our customers vehicles are precious and need to be handled
by experienced professionals. To ensure this we use the best
self employed auto electricians in the industry, along with
a mixture of our own employed engineers. We do not let trainee’s
or inexperienced engineers work on our customers cars. Any
issues you may have which you believe are warranty related
with your car kit need to be dealt with directly with www.avrmobiles.co.uk
Limited unless authorised by ourselves. Any other approach
to the installer may invalidate your warranty. Any approach
made by our customers direct to the installer for future work,
or other services without our authorisation will invalidate
your warranty and may result in legal action for loss of business.
Any installation warranty issues are warrantied for lifetime
by the installer. Any damage, or claims for damage regarding
the installer/installation, if valid will be covered by the
installers liability insurance. No claims can be made, or
paid without pre agreed permission from our installer, the
installers insurer’s, or www.avrmobiles.co.uk Limited.
At no time are www.avrmobiles.co.uk Limited liable or responsible
for the welfare of the vehicle, this is fully covered by the
installer.
Location & parking
If you are in any doubt about the possible parking, then please
contact our office to discuss.
Suitable parking needs to be provided for our installation
engineer to work on your car. If your installation address
is in the congestion charge zone, then this is chargeable
and will be added to your invoice at £8 + VAT. If the
installation address has a pay parking facility then all payments
need to be made by the customer; the installer or www.avrmobiles.co.uk
Limited are not liable for this. Whenever possible cover would
be advised for poor weather conditions, this is to protect
the customers car. The parking provided needs to allow for
the installer to park next to the vehicle, and have enough
space for both car doors to be open. The parking facility
needs to be undisturbed once the installer has commenced work.
Any council owned car parks, or NCP car parks run a very strict
policy that does not allow us to work on their premises; no
installation will take place at these locations. Due to insurance
issues, and health and safety issues our installers are unable
to work on roadside parking in busy areas. This is down to
the installers discretion. If no parking is provided, or the
parking provided is not suitable, then the installation will
be cancelled, and a cancellation fee will be charged. This
is down to the installers and www.avrmobiles.co.uk Limited’s
discretion. No full refund is available.
Pre and post checks
Our installer will check the vehicle before, and after the
installation, and may ask you to sign a completed job sheet.
We advise the customer checks the vehicle with the installer
before and after the installation, any faults or problems
with the vehicle must be raised and discussed with the installer
before he leaves site. Any claims thereafter are not liable.
We are not responsible for any issues raised once the installer
has left the site. The customer or an authorised nominee must
attend the vehicle with the installer before the job, and
once the job is complete. If the customer fails to inspect
the vehicle once the job has been completed, then this invalidates
any possible claims to the installer, or www.avrmobiles.co.uk
Limited. If no phone is available on site for post checks,
then any future warranty or call out issues will be charged
as a call out, this is because we were unable to check and
fix any problems at the time of installation.
Returns and exchanges
We are able to offer an exchange or refund on parts that are
returned to us safely, in the original packaging, and that
are pre agreed with www.avrmobiles.co.uk Limited. No refunds
are possible on any delivery charges, or labour. Certain parts
may be ordered in, and may be car specific, these may be subject
to a surcharge if returned. Any parts for refund need to be
returned to us within 7 days from the date they were delivered.
If a car kit has been installed, then no labour fees can be
refunded. This may include the installation, and de installation
of any parts.
Where
mentioned our term ‘call out fee/service call/cancellation
fee’ relates to a charge of £55 + VAT, which at
all times is automatically billed to your existing payment
method.
By
purchasing from www.avrmobiles.co.uk Limited you automatically
agreed to our terms and conditions, and these apply for all
instances.
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