Car
Kit Installation Terms & Conditions
Warranty / Service
Calls
www.avrmobiles.co.uk Limited car kits come with a years
warranty covering the installation and parts as per the
manufacturers warranty.
If a service call is required and upon appointment it is
the phone/car/user error/wear and tear or any other part
not covered by the manufacturers warranty that is at fault,
then a call out fee (£89.99 inc. VAT) would be charged,
and possible parts may need to be purchased to resolve the
fault.
Moving of parts for any other reason than installation error
is not covered under the warranty.
The following are not covered under warranty: user error,
misuse, damage, faulty/change of handset, kit moved to different
car, wear & tear, adjustment by anyone other than our
installer, software updates, use of a non compatible phone,
if the fault is a known manufacturing fault or anything
otherwise deemed outside of the manufacturer’s warranty.
In the event of a service call we may need to send new parts
direct to you for replacement. Once the service call has
been completed we require you to send back any faulty/unused
parts within 7 days of completion. These need to be sent
back via insured post to the address below. We are not liable
for the parts in transit. Any parts not returned within
7 days are charged to the payment method we have for your
order.
Software updates are sometimes released by manufacturer’s.
It is not a free service or warranty service so is chargeable
if required.
Any work carried out, or not approved by www.avrmobiles.co.uk
Limited is not covered, and we are not liable for payment.
Cancellations
In the event that an appointment needed to be cancelled
we require more than 24 hours notice (Mon – Fri) if
this is not given then a cancellation fee will be charged.
If we are given incorrect details for a booking, and we
are unable to locate the address, then a cancellation fee
may be charged. If you wish to change the installation address
we required more than 24 hours notice (Mon – Fri)
if this is not given then a cancellation fee will be charged.
If the equipment is not on site when we arrive, and we have
not been informed of the non arrival/misplacement or any
other reason for this then a cancellation fee will be charged.
If an installation is cancelled and the customer requires
a refund, then the delivery charge is not refunded. All
parts are to be returned by the customer via an insured
delivery method. Car specific parts may not be able to be
refunded in full.
If an installation engineer is left waiting on arrival,
then he may need to automatically leave to ensure all other
customers appointments are not affected. Our installer will
allow 20 minutes for the customer and equipment to be made
available. If this happens then a call out fee will be charged.
Our cancellation/call out fee/service call fee is set at
£89.99 inc. VAT
Payment
www.avrmobiles.co.uk Limited take special care on every
order and payment details placed with us. To ensure no fraud
takes place we perform certain security checks to protect
our customers, and to reduce credit card fraud.
All goods remain the property of www.avrmobiles.co.uk Limited
until paid in full.
All service calls / cancellation fees / non returned parts
will automatically be billed to your existing payment method.
If any credit card payments are unlawfully clawed back from
the credit card company then we reserve the right to charge
an administration fee of £50.
Compensation
www.avrmobiles.co.uk Limited is committed to providing the
best possible service in the industry, and we have been
doing this since 1996. We use the best installers in the
industry. If our engineer or delivery is delayed due to
reasons out of our control we are in no way liable or obliged
to provide compensation. Any suspected damage to the vehicle
during an installation must be demonstrated, proven and
agreed with the engineer before he leaves site. If in the
rare case damage has been made, then our installers are
all fully insured for such instances, as our installers
are self employed any damage must be claimed and paid direct
with the installer. www.avrmobiles.co.uk Limited are not
liable for such cases.
Delivery of parts to be installed
Our car kits are sold subject to a £6.99 delivery
charge.
This equipment will then be sent direct to the installation
address/address provided before the day of installation.
If no specific delivery address is provided, then the equipment
will always be sent direct to the installation address.
It is the customers responsibility to ensure these goods
arrive on time, and to inform us of any delivery problems/missed
deliveries/non deliveries or lost deliveries more than 24
hours before installation. If we are not informed before
the installation date, or the installer arrives on site,
then a call out fee/cancellation fee will be charged. All
good are sent via Royal Mail special delivery, or courier
delivery. Both methods require a signature, and both methods
leave a card with contact details on if no one is available
to sign for delivery. Our courier will attempt to deliver
the parcel twice; if after the second attempt the item is
unable to be collected and the customer requires a third
delivery attempt, then a third delivery charge of £3.50
will apply. If no contact is made with the courier after
the second delivery attempt and the parcel is returned back
to us, then a charge of £20 will apply for the cost
of the parcel being returned to us and the cost of re-delivering
the parcel to the customer.
Pricing
Any prices quoted may be subject to change if additional
parts or labour are required.
Price match
www.avrmobiles.co.uk Limited are committed to offering the
best service and prices in the industry. On the rare occasion
that you find a quote lower than us we would suggest you
make sure this quote is not hiding anything that may be
charged later. We are happy to check any lower quotes, and
if they are like for like we will beat or match this price
for you.
Bluetooth
Our installers will always try to help set up your Bluetooth
car kit, and Bluetooth phone for you. Our installers may
not always be able to do this, and may not be familiar with
certain phones on the market. If this is the case the installer
will test his personal phone with the car kit. Any PDA devices,
and Sat nav software would require the customer to set this
up. We are liable for the installation and car kit, but
not compatibility issues. Our sales team will always advise
of any possible phone issues with certain car kits when
we are aware of these. No refund is available for phone/devise
compatibility problems. Our sales team and website will
always offer the best advice in the industry. Please ask
our installer for your manual before he completes the job.
Audio lead
Although we can always supply the correct lead for the correct
car and year we can not always guarantee if the car has
the correct wiring behind the dashboard. If this is the
case, or we have been misadvised by the customer as to the
cars set up, then we may not be able to use this lead, we
would then need to install a dedicated speaker. We would
not be liable for a full refund if this was the case, and
if you wish to cancel the job a cancellation fee would apply,
along with our terms and conditions for returns/cancellation.
Installations
Our team take care when an order is placed to ensure that
all parts are correct. It is essential that the customer
provides us with correct and accurate information regarding
the phone make, model, car make, model, year of reg, stereo
information, sat nav information, and any other information
that would be relevant. Any wrong information may result
in a call out fee/cancellation being charged. The customer,
phone, car and car kit equipment need to be available at
the location, and time agreed otherwise a call out fee may
be charged. Our booking slot is as accurate a time as can
possibly be provided in an industry that relies on traffic
and travel times. The reason we give a 2 or 3 hour slot
of arrival is to be as accurate as possible. Please allow
for installation time once the installer has arrived within
this time slot. Please allow 1 to 2 hours for installation.
In the case that a separate speaker needs to be fitted,
then this may need to be drilled, whenever possible, and
when requested this speaker can sometimes be hidden out
of sight. We request that any car stereos that have radio
codes be available on the day for our installer. Without
this it is not possible to test the car kit, or it’s
power and functions. This means that if any parts are faulty,
or not working, and we are unable to test them on the day
that in the event of a return visit/service call this will
be a chargeable service.
All other terms and conditions apply.
In extremely rare circumstances that may be out of our control
we reserve the right to cancel an installation, or delivery.
When circumstances out of our control dictate, we are not
liable for any compensation, or loss of earnings this may
create.
Our installations are generally booked Monday – Friday.
In some areas we can book Saturday installations, but please
be aware that our office is not open on Saturday or Sunday’s.
Installation engineers
Our customers vehicles are precious and need to be handled
by experienced professionals. To ensure this we use the
best self employed auto electricians in the industry, along
with a mixture of our own employed engineers. We do not
let trainee’s or inexperienced engineers work on our
customers cars. Any issues you may have which you believe
are warranty related with your car kit need to be dealt
with directly with www.avrmobiles.co.uk Limited unless authorised
by ourselves. Any other approach to the installer may invalidate
your warranty. Any approach made by our customers direct
to the installer for future work, or other services without
our authorisation will invalidate your warranty and may
result in legal action for loss of business. Any installation
warranty issues are warrantied for lifetime by the installer.
Any damage, or claims for damage regarding the installer/installation,
if valid will be covered by the installers liability insurance.
No claims can be made, or paid without pre agreed permission
from our installer, the installers insurer’s, or www.avrmobiles.co.uk
Limited. At no time are www.avrmobiles.co.uk Limited liable
or responsible for the welfare of the vehicle, this is fully
covered by the installer.
Location & parking
If you are in any doubt about the possible parking, then
please contact our office to discuss.
Suitable parking needs to be provided for our installation
engineer to work on your car. If your installation address
is in the congestion charge zone, then this is chargeable
and will be added to your invoice at £8 + VAT. If
the installation address has a pay parking facility then
all payments need to be made by the customer; the installer
or www.avrmobiles.co.uk Limited are not liable for this.
Whenever possible cover would be advised for poor weather
conditions, this is to protect the customers car. The parking
provided needs to allow for the installer to park next to
the vehicle, and have enough space for both car doors to
be open. The parking facility needs to be undisturbed once
the installer has commenced work. Any council owned car
parks, or NCP car parks run a very strict policy that does
not allow us to work on their premises; no installation
will take place at these locations. Due to insurance issues,
and health and safety issues our installers are unable to
work on roadside parking in busy areas. This is down to
the installers discretion. If no parking is provided, or
the parking provided is not suitable, then the installation
will be cancelled, and a cancellation fee will be charged.
This is down to the installers and www.avrmobiles.co.uk
Limited’s discretion. No full refund is available.
Pre and post checks
Our installer will check the vehicle before, and after the
installation, and may ask you to sign a completed job sheet.
We advise the customer checks the vehicle with the installer
before and after the installation, any faults or problems
with the vehicle must be raised and discussed with the installer
before he leaves site. Any claims thereafter are not liable.
We are not responsible for any issues raised once the installer
has left the site. The customer or an authorised nominee
must attend the vehicle with the installer before the job,
and once the job is complete. If the customer fails to inspect
the vehicle once the job has been completed, then this invalidates
any possible claims to the installer, or www.avrmobiles.co.uk
Limited. If no phone is available on site for post checks,
then any future warranty or call out issues will be charged
as a call out, this is because we were unable to check and
fix any problems at the time of installation.
Returns and exchanges
We are able to offer an exchange or refund on parts that
are returned to us safely, in the original packaging, and
that are pre agreed with www.avrmobiles.co.uk Limited. No
refunds are possible on any delivery charges, or labour.
Certain parts may be ordered in, and may be car specific,
these may be subject to a surcharge if returned. Any parts
for refund need to be returned to us within 7 days from
the date they were delivered. If a car kit has been installed,
then no labour fees can be refunded. This may include the
installation, and de installation of any parts.
Where
mentioned our term ‘call out fee/service call/cancellation
fee’ relates to a charge of £89.99 inc. VAT,
which at all times is automatically billed to your existing
payment method.
By
purchasing from www.avrmobiles.co.uk Limited you automatically
agreed to our terms and conditions, and these apply for all
instances.
|
